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Searching for accommodation
- How does Split Booking work?
- What is Deal Freeze and how does it work?
- How do I make a reservation?
- How to search for specific accomodation facilities?
- How do I search for accommodation?
- Why did the price of the reservation change before I finished the booking process?
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Pricing & payment
- How do I get an invoice for my reservation?
- Why do I have a pending charge on my bank account?
- How does the ''Charge Later'' payment method work?
- Our pricing explained
- Which currency will I pay in?
- Which payment methods can I use?
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Booking confirmation
- I can't find my confirmation email
- Understanding how booking on Vio.com works and who manages your booking
- How can I prepare for a check in?
- What if the hotel doesn't see my reservation yet?
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Reservation changes
- Can I change the reservation dates?
- I booked a wrong date, what now?
- Can I extend my stay?
- Can I change the guest names?
- Can I change my email address?
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Cancellations & refunds
- When can I expect a refund for a free cancellation?
- How do I cancel my reservation?
- Where can I find the cancellation policies?
- Cancellation policies explained
- What happens when I cancel a non-refundable booking?
- I'm getting a refund but I don't have the same credit or debit card
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Your account & data
- How do I unsubscribe from your mailing list?
- How can I view my booking history?
- About Vio.com Gems membership
- How do I create an account?
- I want to have my personal data removed
- How do I delete my account?
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About Vio.com
- How to contact our Customer Service?
- Understanding how booking on Vio.com works and who manages your booking
- Learn more about how Vio.com works
- All you need to know about our rebranding from FindHotel to Vio.com