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Searching for accommodation
- How does Split Booking work?
- What is Deal Freeze and how does it work?
- How do I make a reservation?
- Search for properties with specific facilities
- How do I search for accommodation?
- Why did the price of the reservation change before I finished the booking process?
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Pricing & payment
- How do I get an invoice for my reservation?
- Why do I have a pending charge on my bank account?
- Which currency will I pay in?
- Our pricing explained
- Which payment methods can I use?
- What happens when I choose to 'book now, pay later'?
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Booking confirmation
- Finding your booking confirmation
- Understanding how booking on Vio.com works and who manages your booking
- Where to find your check-in instructions
- What if the hotel can’t “see” your booking?
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Reservation changes
- Can I change the reservation dates?
- Changing a booking during your stay
- Changing the number of guests on an existing booking
- I booked a wrong date, what now?
- Can I extend my stay?
- Changing guest names
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Cancellations & refunds
- How much you will be refunded if you cancel
- Cancelling your booking
- When you'll get your refund
- I'm getting a refund but I don't have the same credit or debit card
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Your account & data
- How do I unsubscribe from your mailing list?
- How can I view my booking history?
- About Vio.com Gems membership
- How do I create an account?
- I want to have my personal data removed
- Deleting your account
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About Vio.com
- How to contact our Customer Service?
- Understanding how booking on Vio.com works and who manages your booking
- Learn more about how Vio.com works
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Sharing feedback
- If you have a problem or issue during your stay
- How do I leave a review for Vio.com?
- How do I leave a review for my stay?