• I can't find my confirmation email
    There are 3 solutions for such a situation:   1. Were you logged into your account while making the booking? Then simply download our Vio.com app (iOS or Android), and you will be able to see your ...
  • How can I prepare for a check in?
    We recommend reviewing the below steps for a smooth check-in experience: Prepare your booking confirmationA booking confirmation email is sent to you as soon as you complete your booking. It conta...
  • What if the hotel doesn't see my reservation yet?
    We understand this can seem worrying, but it's a standard procedure amongst many hotels to assign your room based on the arrival date, rather than immediately after receiving the reservation.   Alt...