Featured FAQ

• How do I get an invoice for my reservation?
  You can download an invoice through your Booking management page. Please note...
• Why do I have a pending charge on my bank account?
  If you see a pending charge on your bank account, don’t worry. This is called...
• Finding your booking confirmation
  As soon as you complete a booking on Vio.com, we email a confirmation to the ...
• Can I change the reservation dates?
  Reservation dates cannot be amended once your booking is confirmed. This is b...
• How much you will be refunded if you cancel
  Your refund amount depends on the type of booking you chose. Hotels set these...
• Cancelling your booking
  Before you cancel Check your cancellation policy first. The rules for refund...
• How to contact our Customer Service?
  Our globally distributed Customer Service team is ready to assist you 24/7 an...