Featured FAQ

• How do I get an invoice for my reservation?
  You can download an invoice through your Booking management page. Please note...
• Why do I have a pending charge on my bank account?
  If you see a pending charge on your bank account, don’t worry. This is called...
• I can't find my confirmation email
  There are 3 solutions for such a situation:   1. Were you logged into your ac...
• Can I change the reservation dates?
  Reservation dates cannot be amended once your booking is confirmed. This is b...
• When can I expect a refund for a free cancellation?
  Standard refund timeframe We will process your refund automatically, and your...
• How do I cancel my reservation?
  Please make sure to acknowledge your cancellation policy before proceeding to...
• How to contact our Customer Service?
  Our globally distributed Customer Service team is ready to assist you 24/7 an...