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Featured FAQ
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How do I get an invoice for my reservation?
You can download an invoice through your Booking management page. You will ha...
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Why do I have a pending charge on my bank account?
If you see a pending charge on your bank account, don’t worry. This is called...
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I can't find my confirmation email
There are 3 solutions for such a situation: 1. Were you logged into your ac...
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Can I change the reservation dates?
Reservation dates cannot be amended once your booking is confirmed. This is b...
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When can I expect a refund for a free cancellation?
Standard refund timeframe We will process your refund automatically, and your...
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How do I cancel my reservation?
Please make sure to acknowledge your cancellation policy before proceeding to...
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How to contact our Customer Service?
Our globally distributed Customer Service team is ready to assist you 24/7 an...