• When can I expect a refund for a free cancellation?
    Standard refund timeframe We will process your refund automatically, and your bank should post it in your bank account within 7 business days. No further action is required from your end.   Is your...
  • How do I cancel my reservation?
    Please make sure to acknowledge your cancellation policy before proceeding to cancel. Note that once canceled, your booking cannot be reinstated.   Cancellation steps Open your booking confirmatio...
  • What happens if I don't utilize my reservation?
    What is a No Show?   A "No Show" occurs when you fail to arrive at the property for your booking without canceling it beforehand.   What happens in a No Show situation?   Most properties typically ...
  • Where can I find the cancellation policies?
    The cancellation policies are clearly stated prior to booking and summarized again after the booking is made.   Where can you find the cancellation policy? Prior to booking You will see the policy ...
  • Cancellation policies explained
    While booking on Vio.com, you can come across 3 different cancellation policies. Here you will find their detailed explanation.   Free cancellation Can be cancelled free of charge before a specifi...
  • What happens when I cancel a non-refundable booking?
    Full payment will be charged, and regardless of the cancellation time or date, it will not be refunded. These terms are set up by the hotel and accepted by you once you make a booking.   While all ...
  • I'm getting a refund but I don't have the same credit or debit card
    Do you have the same bank account but received a new card? Then nothing changes and you will receive your refund per usual. The approximate refund time is 10 business days, depending on the bank.  ...