Standard refund timeframe
We will process your refund automatically, and your bank should post it in your bank account within 7 business days. No further action is required from your end.
Is your...
Please make sure to acknowledge your cancellation policy before proceeding to cancel. Note that once canceled, your booking cannot be reinstated.
Cancellation steps
Open your booking confirmatio...
The cancellation policies are clearly stated prior to booking and summarized again after the booking is made.
Where can you find the cancellation policy?
Prior to booking
You will see the policy ...
While booking on Vio.com, you can come across 3 different cancellation policies. Here you will find their detailed explanation.
Free cancellation
Can be cancelled free of charge before a specifi...
Full payment will be charged, and regardless of the cancellation time or date, it will not be refunded. These terms are set up by the hotel and accepted by you once you make a booking.
While all ...
Do you have the same bank account but received a new card?
Then nothing changes and you will receive your refund per usual. The approximate refund time is 10 business days, depending on the bank.
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