Your refund amount depends on the type of booking you chose. Hotels set these rules, and you can find them before you make your booking and in your confirmation email.
When you cancel a booking, the refund process follows this logic:
- Check the cancellation policy attached to your booking (free, partial, or non-refundable).
- Determine when you cancel in relation to the policy's deadline.
Here is what you can expect depending on your Cancellation policy:
1. Free Cancellation
- You can cancel free of charge before a specific deadline.
- If cancelled before the deadline, a full refund will be issued automatically within 7 business days (timing may vary depending on your bank).
- After the deadline passes, the booking becomes partially or fully non-refundable.
2. Partially Refundable
- You can cancel for a reduced fee (less than the full booking cost) before a specific deadline.
- If cancelled in time, a partial refund will be processed within 7 business days (timing may vary depending on your bank).
- After the deadline, the booking becomes non-refundable.
3. Non-Refundable
- These bookings cannot be refunded at any time, regardless of the cancellation date.
- While less flexible, they often come at a lower price and are ideal if your travel plans are certain.
Where to find your cancellation policy
- Confirmation email (look for the “Cancellation policy” section)
- My Bookings in the Vio.com app or website (if you are logged in)
Each policy shows the exact dates and times for free or partial cancellation. Check these details before you cancel so you know exactly what to expect.