How do I get an invoice for my reservation?
How to receive an invoice?
For most reservations, we will be able to send you an invoice within 24 hours. Simply send us a message and let us know if you require a PDF format.
Can we change the i...
Why do I have a pending charge on my bank account?
If you see a pending charge on your bank account, don’t worry. This is called pre-authorization, and it's a common practice when making online bookings.
Why does this happen?
Our payment provide...
Our pricing explained
Where to see the price details?
On the search page - Click on ‘’View deal’’ and then on ‘’Deal details’’.
On the payment checkout page - Once you click on ‘’Book’’, the price details will be liste...
Which currency will I pay in?
You can use Vio.com to find great deals no matter where you are in the world, so there are a few things to keep in mind when it comes to currencies.
Browsing currency vs. transaction currency
Which payment methods can I use?
The below payment methods are accepted:
We use secure transmission and protect your personal information.
All bookings must be confirmed by entering a credit card into our secure payment syst...
Why can't I complete my reservation?
Common causes of a failed payment
Exceeding your daily transaction limit
Card settings do not allow online transactions
Transaction blocked by your bank
Room or rate are sold out
When will I pay for my reservation?
There are three types of payment policies:
Booking prepaid in full – You pay the full booking cost at the time of booking.
Booking partially prepaid – You pay part of the booking cost at the time ...
Taxes and fees explained
Although we won't charge you any booking fees for making a reservation through Vio.com, some tax or property fees may be required by the properties, banks, or local governments and municipalities.