You can download an invoice through your Booking management page.
Please note that invoices are only available in English.
You will have the option to select a Personal invoice or a Business invoic...
If you see a pending charge on your bank account, don’t worry. This is called pre-authorization, and it's a common practice when making online bookings.
Why does this happen?
Our payment provide...
You can use Vio.com to find great deals no matter where you are in the world, so there are a few things to keep in mind when it comes to currencies.
Browsing currency vs. transaction currency
To ...
Where to see the price details?
On the search page - Click on ‘’View deal’’ and then on ‘’Deal details’’.
On the payment checkout page - Once you click on ‘’Book’’, the price details will be liste...
Payment methods available to all users:
Visa
Mastercard
American Express
Diners Club International
Discover
UnionPay
Payment methods with limited availability:
Please note that the conditions u...
1. Reserve today - pay later
When a deal shows the “Book now, Pay later” tag, you can book your stay without paying upfront.
During the booking completion, you still enter a valid credit-card numb...
A failed payment can happen for several reasons. Follow the steps below to find out why it happened and finish your booking smoothly.
Common reasons why payments don’t go through
There are multip...
There are three types of payment policies:
Booking prepaid in full – You pay the full booking cost at the time of booking.
Booking partially prepaid – You pay part of the booking cost at the time ...
Although we won't charge you any booking fees for making a reservation through Vio.com, some tax or property fees may be required by the properties, banks, or local governments and municipalities.
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