• How do I get an invoice for my reservation?
    How to receive an invoice? For most reservations, we will be able to send you an invoice within 24 hours. Simply send us a message and let us know if you require a PDF format.   Can we change the i...
  • Why do I have a pending charge on my bank account?
    If you see a pending charge on your bank account, don’t worry. This is called pre-authorization, and it's a common practice when making online bookings.    Why does this happen? Our payment provide...
  • Our pricing explained
    Where to see the price details? On the search page - Click on ‘’View deal’’ and then on ‘’Deal details’’. On the payment checkout page - Once you click on ‘’Book’’, the price details will be liste...
  • Which currency will I pay in?
    You can use Vio.com to find great deals no matter where you are in the world, so there are a few things to keep in mind when it comes to currencies.   Browsing currency vs. transaction currency To ...
  • Which payment methods can I use?
    The below payment methods are accepted:   We use secure transmission and protect your personal information.   All bookings must be confirmed by entering a credit card into our secure payment syst...
  • Why can't I complete my reservation?
    Common causes of a failed payment Exceeding your daily transaction limit Card settings do not allow online transactions Transaction blocked by your bank Room or rate are sold out Technical error ...
  • When will I pay for my reservation?
    There are three types of payment policies: Booking prepaid in full – You pay the full booking cost at the time of booking. Booking partially prepaid – You pay part of the booking cost at the time ...
  • Taxes and fees explained
    Although we won't charge you any booking fees for making a reservation through Vio.com, some tax or property fees may be required by the properties, banks, or local governments and municipalities. ...