• How do I get an invoice for my reservation?
    How to receive an invoice? Request an invoice through our Contact form.   Our Finance team will process your request and send the invoice to you within 7 days.     Can we change the invoice details...
  • Why do I have a pending charge on my bank account?
    If you see a pending charge on your bank account, don’t worry. This is called pre-authorization, and it's a common practice when making online bookings.    Why does this happen? Our payment provide...
  • Our pricing explained
    Where to see the price details? On the search page - Click on ‘’View deal’’ and then on ‘’Deal details’’. On the payment checkout page - Once you click on ‘’Book’’, the price details will be liste...
  • Which currency will I pay in?
    You can use Vio.com to find great deals no matter where you are in the world, so there are a few things to keep in mind when it comes to currencies.   Browsing currency vs. transaction currency To ...
  • Which payment methods can I use?
    The below payment methods are accepted:   We use secure transmission and protect your personal information.   All bookings must be confirmed by entering a credit card into our secure payment syst...
  • Why can't I complete my reservation?
    Common causes of a failed payment Exceeding your daily transaction limit Card settings do not allow online transactions Transaction blocked by your bank Room or rate are sold out Technical error ...
  • When will I pay for my reservation?
    There are three types of payment policies: Booking prepaid in full – You pay the full booking cost at the time of booking. Booking partially prepaid – You pay part of the booking cost at the time ...
  • Taxes and fees explained
    Although we won't charge you any booking fees for making a reservation through Vio.com, some tax or property fees may be required by the properties, banks, or local governments and municipalities. ...