Getting started with Vio.comAll categories >
Getting started with Vio.comAll categories >
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How do I get an invoice for my reservation?
You can download an invoice through your Booking management page. Please note...
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Why do I have a pending charge on my bank account?
If you see a pending charge on your bank account, don’t worry. This is called...
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Finding your booking confirmation
As soon as you complete a booking on Vio.com, we email a confirmation to the ...
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Can I change the reservation dates?
Reservation dates cannot be amended once your booking is confirmed.This is be...
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How much you will be refunded if you cancel
Your refund amount depends on the type of booking you chose. Hotels set these...
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Cancelling your booking
Before you cancel Check your cancellation policy first. The rules for refund...
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How to contact our Customer Service?
Our globally distributed Customer Service team is ready to assist you 24/7 an...