According to Israeli Consumer Protection Law (“CPL”), 5741-1981, any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be canceled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, prior to the scheduled date for provision of the service.
Subject to the provisions of the Law, if you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the scheduled date for provision of the service.
This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.
When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% and NIS 100.
When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.
A “long distance transaction” can be cancelled through each of the following methods:
Registered mail at the address: Nieuwe Looiersdwarsstraat 17, 1017TZ, Amsterdam, Netherlands
Orally, through our customer service center, at the telephone number: +1 877 609 3633
By email to: our support team at the email address: support@vio.com.
The cancellation notice must contain the name of the customer and the identification number.