Disclosure pursuant to sections 14C(b) and 14(I) of the Consumer Protection Law, 5741-1981 (“CPL”)
- The services were purchased from Findhotel BV, an entity established in Netherlands, with an address at Nieuwe Looiersdwarsstraat 17, 1017TZ, Amsterdam, Netherlands
- Company number: 66043077
- Description of service: Online travel bookings
- Price of the service and payment terms detailed in the invoice/receipt.
According to Israeli Consumer Protection Law (“CPL”), 5741-1981, any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be cancelled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the scheduled date for provision of the service.
Subject to the provisions of the CPL, if you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the scheduled date for provision of the service. This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.
When a cancellation is being made according to the provisions of the CPL as stipulated above, you will be entitled to receive a full refund within 14 days from the cancellation notice less the cancellation fee that shall be equal to the lesser between 5% and NIS 100.
When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.
A transaction carried out on the Company's website or by phone via the Company’s customer contact center, can be cancelled through each of the following methods and in accordance with the details specified below:
- Through the Company’s website: Vio.com
- Registered mail to the following address: Nieuwe Looiersdwarsstraat 17, 1017TZ, Amsterdam, Netherlands
- Orally, through the Company's customer contact center, at the telephone number: +1 877 609 3633
- By email to: support@vio.com
The cancellation notice must contain the name of the customer and the identification number.