While booking on Vio.com, you can come across 3 different cancellation policies. Here you will find their detailed explanation.
Free cancellation
- Can be cancelled free of charge before a specified time and date.
- If cancelled before the deadline, you’ll automatically receive a refund within 7 business days, depending on your bank.
- Once the free cancellation deadline elapses, the booking becomes partially or fully non-refundable. Please refer to further details below.
Partially refundable
- Can be cancelled for a fee (smaller than the full booking cost) before a specified time and date.
- If cancelled before the deadline, you’ll automatically receive a partial refund within 7 business days, depending on your bank.
- Once the partially refundable deadline elapses, the booking becomes non-refundable. Please refer to further details below.
Non-refundable
- Regardless of the cancellation time and date, full payment will be charged and no refund will be made.
- While these bookings are less flexible, they are typically cheaper, which makes them an ideal choice for those who are certain about their travel plans.
Where can you find the cancellation policy?
Prior to booking
You will see the policy next to each room rate. If you will proceed to the checkout page, it will be clearly summarized there, including an overview of the (potential) free / partial cancellation timeframes.
After a booking has been made
You will see your policy clearly summarized in your confirmation email, including an overview of the (potential) free / partial cancellation timeframes.
See the examples below:
Prior to booking:
After a booking is made: